At Alef By Cordoba, we understand that your time is valuable, and we aim to make your experience with us as straightforward as possible. So, we welcome you to our Frequently Asked Questions (FAQ) section—a resource designed to provide you with quick answers to common queries.
In this section, you'll find a compilation of the most commonly asked questions about our products, services, policies, and more. Our goal is to ensure you have the information you need at your fingertips, empowering you to make informed decisions and navigate your journey with confidence.
Explore the FAQ section to:
Find answers to questions about our products, their features, and how they can meet your needs.
Understand our policies, including store policies, shipping, returns, and privacy.
Discover insights into our company, values, and commitment to customer satisfaction.
We continually update this section to address new questions that may arise, ensuring it remains a reliable and up-to-date resource for you.
Should you have any additional questions or require further clarification, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.
Thank you for choosing us, and we look forward to providing you with the answers and guidance you seek in our FAQ section.
What types of products can I get custom printed, embroidered, or engraved at your shop?
We offer customization services for a wide range of products, including apparel (t-shirts, hoodies, hats), gifts (tumblers, cutting boards, tote bags), promotinal items (stickers, decals, labels) uniforms, team jerseys, and more. If you have a specific item in mind, don't hesitate to ask!
Can I provide my own designs for custom printing or embroidery?
Absolutely! We welcome your custom designs and can work with various file formats. If you need assistance with design or file preparation, our team of experts is here to help.
What is the minimum order quantity for custom products?
Our minimum order quantity varies depending on the type of product and customization method. Please contact us with your specific requirements, and we'll provide you with the details.
How long does it take to complete a custom order?
Order processing times can vary based on the complexity of the design and the quantity ordered. We'll provide you with an estimated turnaround time when you place your order. Rush options are also available for certain items. For individual items the estimated time is usually Same-Business day.
Can I see a sample or proof of my custom design before production?
Yes, we offer design proofs for your approval before we start production. This allows you to review and make any necessary changes to ensure you're satisfied with the final product.
What printing and embroidery techniques do you use?
We utilize a variety of techniques, including HTV, HTP, DTF, Digital Printing and embroidery. The choice of technique depends on the product, design, and your preferences.
Do you offer bulk or wholesale pricing for larger orders?
Yes, we have special pricing and discounts available for bulk and wholesale orders. Contact our sales team for a personalized quote based on your order quantity.
What kind of artwork or image files do you accept for printing and embroidery?
We accept a range of file formats, including vector files (AI, EPS, PDF) and high-resolution raster files (JPEG, PNG). Our design team can help you with file compatibility if needed.
Do you offer eco-friendly or sustainable printing options?
Yes, we offer eco-friendly and sustainable printing and embroidery options, including eco-uv inks and organic fabric choices. Ask us about our environmentally friendly solutions.
What is your return or exchange policy for custom items?
Our return and exchange policies vary based on the nature of the customization and product. We strive for customer satisfaction, so please contact us if you have any concerns, and we'll work to find a solution.
Can you do trademarks or copyrighted material?
We are unable to accommodate requests for trademarked or copyrighted material unless you possess the proper ownership rights for the trademark or copyrighted material.
Do you digitize in-house?
Certainly, all of our digitization is handled internally by our team of experts. For an expedited process, we recommend providing the file in a vector format (SVG, EPS, PDF) or PNG.
What sizes of shirts do we carry?
We carry from 6-Month all the way to 5XL. Some brands do not offer all the sizes.
What hat brands do you carry?
The hats we currently offer, in-store, are FLEXFIT, YUPOONG, Pacific Headwear, and OTTO. We also carry an arrangement of colors, sizes, and styles, to best fit your personalized look. Contact our sales team if you do not see a brand you were looking for.
Can you embroider something if I bring it to you?
Most apparel we can embroider without issues, articles such as backpacks or lunch bags, will have to be seen personally.
Can you engrave on my tumbler?
We can engrave your tumbler, as long as it is powder-coated. We also offer tumblers in various colors in our store.
Can I send you my company's logo?
Yes, as long as you are the owner of the company or have permission to reproduce the logo.
What is your warranty on your products, or services?
Each category, or item, has a different warranty. To know more specifically, head towards our policy page and under warranty. If you have any doubts about our policy, please feel free to contact us.