Returns & Exchanges Policy
Our Returns and Exchanges policy outlines the process for returning or exchanging products purchased from us. We aim to provide a hassle-free experience, ensuring your satisfaction with our products. Please review this policy for details on how to initiate returns and exchanges.
September 29, 2023
At Alef By Cordoba, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a straightforward Returns and Exchanges Policy to ensure your peace of mind.
Please read the following information carefully to understand the procedures and conditions:
Eligibility for Returns and Exchanges:
Returns: You may initiate a return within 7 days from the date of receiving your order.
Exchanges: We offer exchanges for products that are damaged, defective, or if you received the wrong item.
Conditions for Returns and Exchanges:
To be eligible for a return or exchange, the following conditions must be met:
The product must be in its original packaging and in the same condition as when you received it.
You must provide proof of purchase, such as an order number or receipt.
For hygiene reasons, certain products (e.g., intimate apparel) may not be eligible for returns or exchanges unless they are defective.
Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
Contact our customer support team at email@example.com to request a return or exchange authorization. Please provide your order details and the reason for the return or exchange.
Once you receive authorization, carefully package the item with all its original accessories and documentation.
Ship the product to the address provided by our customer support team.
Refunds and Replacements:
Upon receiving your returned item and verifying its condition, we will process your refund or replacement.
Refunds will be issued to the original payment method used during the purchase.
Exchanges will be shipped to you promptly, and you will receive tracking information.
Return Shipping Costs:
If the return or exchange is due to our error (e.g., you received the wrong item), we will cover the return shipping costs.
For all other returns or exchanges, you are responsible for the shipping expenses.
Questions or Concerns:
If you have any questions or concerns regarding our Returns and Exchanges Policy or need assistance with a specific return or exchange request, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction and are here to assist you.
Thank you for choosing Alef By Cordoba for your shopping needs. We appreciate your trust and business.
If you have any questions about this Policy, You can contact us: